Privacy Policy

1. Introduction

Syneater respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle personal information when you visit syneater.com or contact us through the website.

We keep our data practices simple. We do not sell personal information, and we do not use personal information for marketing campaigns unless you specifically ask us to contact you.

This policy is intended to align with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, which sets minimum requirements for how personal information is processed in South Africa.

Use of syneater.com is also governed by our Terms of Use.

2. Information we may collect

When you use our website, we may collect limited personal information such as:

• Your name
• Your email address
• Your phone number, if provided
• Your company name, if provided
• Any message or enquiry you submit through the website
• Basic technical information, such as your IP address, browser type, device type, and pages visited

We only collect information that is reasonably necessary for the operation of the website or to respond to your enquiry.

3. How we use your information

We may use your information to:

• Respond to enquiries submitted through the website
• Communicate with you about a request you made
• Provide information about our services when you ask for it
• Maintain and improve the website
• Keep the website secure
• Comply with legal or regulatory requirements

We do not use your personal information for unsolicited marketing.

We do not sell, rent, or trade your personal information.

4. Contact forms and enquiries

If you submit a contact form or send us an enquiry, we will use the information you provide only to respond to you and deal with your request.

We may keep a record of the enquiry for administrative, support, or legal purposes, but we will not add you to a marketing list unless you clearly request this.

5. Cookies and website analytics

Our website may use cookies or similar technologies to help the website work properly, improve performance, and understand general website usage.

Cookies may collect basic technical information such as browser type, pages visited, and visit duration.

You can disable cookies in your browser settings, although some parts of the website may not function correctly if cookies are disabled.

6. Sharing of information

We do not sell your personal information.

We may only share personal information where necessary with:

• Website hosting providers
• IT support or security service providers
• Professional advisers, if required
• Authorities or regulators, where required by law

Where service providers assist us, they are expected to handle personal information securely and only for the purpose of providing their service to us.

7. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These steps may include secure hosting, access controls, website security tools, backups, and administrative safeguards.

However, no website or online communication method is completely secure, and users should take care when submitting information online.

8. Retention of information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example, we may retain enquiry records for administrative, support, or legal reasons. When information is no longer needed, we will delete, destroy, or de-identify it where appropriate.

9. Your rights

Subject to applicable law, you may request that we:

• Confirm whether we hold your personal information
• Provide access to your personal information
• Correct inaccurate or outdated information
• Delete personal information where legally permitted
• Object to certain processing of your personal information

POPIA provides rights relating to the protection of personal information, including rights connected to unsolicited electronic communications and automated decision-making.

10. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.

You should review the privacy policy of any third-party website you visit.

11. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on syneater.com.

12. Contact us

For privacy-related questions or requests, you can contact us at:

Syneater

Website: https://syneater.com

• Email: [insert email address]
• Telephone: [insert phone number]
• Address: [insert business address]

13. Information Regulator

If you believe your personal information has been handled unlawfully, you may contact the South African Information Regulator.

The Information Regulator is the South African body responsible for monitoring and enforcing compliance with POPIA.

Information Regulator South Africa

Website: https://inforegulator.org.za